Terms and conditions

The products sold are covered by the manufacturer’s conventional guarantee and, for final consumers only, by the legal guarantee of 24 months for lack of conformity, pursuant to art. 128 ff. Legislative Decree no. 206/2005.
The manufacturer’s conventional warranty is provided in the manner illustrated by the manufacturer himself. The 24-month warranty applies to products that show a lack of conformity, provided that the product is used correctly and in compliance with its intended use and as provided in the attached technical documentation. This guarantee is reserved for the private consumer. In the event of a lack of conformity, the seller will restore the conformity of the product by repairing / replacing or reducing the price, until the contract is terminated. If, following intervention by an Authorized Service Center, the defect does not result in a lack of conformity, the Customer will be charged for any costs of verification and restoration required by the Authorized Service, as well as transport costs if incurred by the seller. .
The timing of replacement or repair of the product depends exclusively on the manufacturer’s policies. In the event that, for any reason, it is not able to return a product under warranty (restored or replaced) to its customer, the seller may proceed at its discretion to return the entire amount paid or to replace it with a product of characteristics equal or higher.
In all cases where the application of the guarantees provides for the return of the product (repair or replacement), the goods must be returned by the Customer in the original packaging, complete in all its parts (including internal and external packaging and any documentation and equipment accessories: manuals, cables, batteries, etc …). Polarice Service therefore reserves the right not to accept products shipped by the customer without these characteristics and to return them at the expense of the customer. Before sending the product, the Customer must ask Polarice Service for the authorization number to return the product by filling in the appropriate online returns request form. In case of authorization to return, the shipment of the defective goods will be charged to the Customer, while the return of the repaired or replaced goods will be the responsibility of Polarice Service. In the event that the goods returned under warranty are perfectly functional, Polarice Service will return the same at the expense of the Customer. If the repair of the product is not covered by the warranty, Polarice Service will notify the Customer of the amount of the estimate. In the event that the Customer renounces the repair, he will be charged the minimum flat-rate cost of € 35.00 required by the assistance center for product control.
The warranty only covers the repair or replacement of unusable or inefficient items due to manufacturing or production defects found in the service center authorized by the manufacturer. The warranty does not cover parts subject to wear. Polarice Service will never, under any circumstances, be burdened with charges or damages deriving from any interruptions in the operation of the devices subject to the guarantee. Defective equipment must be sent, subject to the authorization of Polarice Service, with the guarantee certificate or a document proving the purchase attached, to the following address: Polarice Service s.a.s. – Via Cirino Paone, 34/36 – 96016 Lentini (SR).
The repair times of the official assistance centers of most of the manufacturers are around 45 days. Polarice Service will never, under any circumstances, be burdened with charges or damages deriving from any delays in repair due to third parties.

Based on the legislative decree Legislative Decree 185/1999, Legislative Decree 206/2005, Legislative Decree 21/2014, the buyer’s right of withdrawal is normalized if the signing of a sales contract occurs not in commercial premises but through the so-called distance selling (by mail order or via the internet).
Therefore, all natural persons who have purchased through our website www.polariceservice.com have the right to withdraw, this right can be exercised without giving any reasons, this right is not granted to legal persons (companies or companies) and to natural persons who they purchase for their own commercial activity, i.e. those who place an order indicating the VAT number for the invoice. The right of withdrawal can be made no later than 14 days from receipt of the goods by sending a telegram or a registered letter with return receipt. addressed to Polarice Service s.a.s. – Via Cirino Paone, 34/36 – 96016 Lentini (SR), it is still advisable to send an email via the “contacts” link at the top right of each page of the Polariceservice.com site. Having received the letter, we will communicate the methods for returning the goods within 14 working days.

IMPORTANT: The right of withdrawal applies to the product purchased in its entirety, therefore the same must be intact and returned in the original packaging, complete with all its parts including any instructions for use and, in case of seals on the package, without these having been removed. Shipments until arrival at our warehouse are under the full responsibility of the Customer. In case of damage to the product during transport it will be ns. take care to communicate it to the Customer. The Polarice Service company is not responsible in any way for damage or theft or loss of goods traveling with uninsured shipments. Once it arrives in the warehouse it will be our care is taken to examine the product to ensure that there is no tampering or damage, if the original packaging or packaging is damaged, in this case the Polarice Service company will deduct a percentage of 15% of the value of the product from the reimbursement as a contribution to expenses. The Polarice Service company, once the above has been assessed and ascertained, will reimburse the Customer for the full amount paid by the following methods: an exchange of goods of the same amount, a bank transfer, the reversal of the handling relating to the payment made by card of credit. The refund will be made no later than 14 days from receipt of the communication. If the Customer prefers a refund, he will be responsible for communicating his bank details for the transfer by e-mail or fax (IBAN code).

IMPORTANT: The right of withdrawal VOIDS TOTALLY in the event that the goods have been unpackaged or handled or with the seals of the package removed, or if it is damaged (for reasons other than transport), tampered with, missing components or accessories, missing packaging and original packaging, ultimately all cases in which the goods were not resalable in the conditions of integrity with which they were sold to the customer. In the event that this right lapses, the costs of returning the goods will be charged to the customer.
OPENING THE SEALED COMPUTER SOFTWARE MAKES THE RIGHT OF WITHDRAWAL INAPPLICABLE pursuant to art. 55 paragraph 2 of Legislative Decree 206/05. For more information on the software and related licenses, please contact the manufacturers themselves. Failure to comply with these principles makes the right of withdrawal inapplicable. We invite our kind Customers to collaborate with us by following our procedure for sending returns and not to send us goods for which the right of withdrawal is not applicable.
Item replacement: In the event of an error in the shipment by the Polarice Service company and the Customer receives an item other than the one ordered, please do not open the package but contact us as soon as possible, it will be ns. take care to collect the product and send the correct one WITHOUT ADDITIONAL SHIPPING COSTS.


Polarice Service assumes no responsibility for inefficiencies attributable to force majeure such as accidents, explosions, fires, strikes and / or lockouts, earthquakes, floods and other similar events that prevented, in whole or in part, from carrying out the sales agreement within the agreed time. Polarice Service will not be liable to any party for damages, losses and costs incurred as a result of the failure to execute the sales agreement for the reasons mentioned above, or for damages, losses and costs incurred as a result of the use. o the impossibility of using the products purchased from Polarice Service, as the customer is only entitled to a refund of the price paid, excluding any shipping costs. Likewise, Polarice Service is not responsible for any fraudulent or illegal use that may be made by third parties, of credit cards, checks and other means of payment, upon payment of the purchased products. In fact, Polarice Service is not able to know the buyer’s credit card number at any time during the purchase procedure, just as Polarice Service is unable to check the correct and lawful origin of the credit note that is delivered by of the customer upon receipt of the goods.

On this site you may find links to other sites managed by third parties. This does not mean that Polarice Service approves such sites or the services or products they offer and therefore in the impossibility of being able to examine in real time all the contents of the sites linked to this website, it is not responsible for the content or accuracy of external pages or of any other site linked to this site. Linking to external pages or other sites is at your own risk. Polarice Service will in no case be responsible for losses due to or related to the use, whether direct or indirect, of information or software available on this Website, including, but not limited to, the responsibilities relating to loss of use, interruption of commercial activities. , loss of earnings or data, or any type of fortuitous, special or indirect damage, regardless of the manner, whether by contract, by unlawful act (including negligence) or otherwise, even if Polarice Service has been informed of the possibility of such damage.

Once the online or fax purchase procedure has been completed, the customer undertakes to print and / or keep these general conditions, which, moreover, he will have already viewed and accepted in full and at the same time as the purchase made, as well as to print the specifications of the product being purchased, and this in order to fully satisfy the condition referred to in articles 52 and 53 of Legislative Decree 206/05.
The buyer is strictly forbidden to enter false and / or invented and / or fictional data in the registration procedure necessary to activate the procedure for the execution of this sales agreement and related further communications for him; the personal data and the e-mail address must be exclusively their own personal data and not those of third parties.
For some product categories and for significant amounts Polarice Service reserves the right to request an advance deposit of 20% on the total amount of the order placed by telephone or fax.

If it was not possible to deliver the goods to the address provided by the Customer when ordering for reasons beyond our control (such as: absent recipient, incorrect address provided by the Customer, refusal of the goods without reason), the The goods will be returned to the Customer only after payment of the costs relating to the return of the goods burdened by the costs of any storage at the couriers’ warehouses and burdened by the costs of logistics management. These additional costs, in addition to the cost of the new shipment, cannot be less than Euro 15.00 non-negotiable, any excess will be communicated in advance to the Customer.

If it is impossible to fulfill the requested order due to the unavailability, even temporary, of the ordered product, Polarice Service has the right to withdraw from the sales agreement within 30 days from the date of the order by providing the customer with a simple reasoned communication. , pursuant to art. 54, paragraph 2 of Legislative Decree 206/05. In this case, the customer will only be entitled to a refund of any sum already paid.

Shipments are made through national express couriers of proven reliability. It is not possible in any way for the Customer to indicate a preferred courier or to indicate times or time slots for delivery or to ask to be notified before delivering. With regard to these cases, if the Customer fails to guarantee his presence on the occasion of the delivery, we strongly recommend providing an alternative address of convenience where his presence is ensured (example: family member, company, shop, etc.) in order not to incur problems set out in Point 5 of this contract (FAILURE TO DELIVER GOODS). For all shipments we will always indicate the relative tracking number through which the customer who should have collection problems can agree with the branch to which the courier belongs on the day of delivery or even schedule the collection personally at the same branch.

Payment for any purchases of promotional products for a certain period must be paid within the promotion period. If at the end of the promotional period the payment has not yet been received (this applies to the Bank Transfer and Postepay Card Recharge forms, since payment via PayPal and credit cards is contextual to the order), the products purchased during the promotional period but unpaid will be automatically placed at the price in effect at the end of the promotional period.

Polarice Service also sells and ships abroad, both in Europe and in the rest of the world.

The technical data sheets shown are not binding and may be subject to variations by manufacturers or distributors.
The images shown on the technical data sheets are indicative and not binding. Polarice Service declines any responsibility in case of inaccuracy of product specifications or documentation. Product names and brands are used for the sole purpose of identifying the product.

In case of total or partial reimbursement for reasons beyond our control (therefore at the request of the Customer who, for example, intends to cancel the order), the sum of Euro 2.00 equal to the requested commission will be deducted from payments made via PostePay recharge. from the Lottomatica bookshops, and in any case not less than the commission costs in effect at the time of reimbursement.


Any dispute relating to the application, execution, interpretation and violation of online or fax sales agreements obtained through the website www.polariceservice.com is subject to Italian jurisdiction; these general conditions are reported, although not expressly provided therein, in conjunction with Legislative Decree 50/92 and Legislative Decree 206/05.
For any dispute between the parties regarding this contract, it will be the exclusive competence of the Court of Syracuse.